System Migration Questions

Blossom classes are now


​This new system is user friendly, but you may have questions. See answers to some common concerns below.   

---

Question: How do I log into the new system? Will I have to create a userid or is my previous User Id still valid?
Answer:

1. Existing clients will receive an email directly from Wellness Living with their log in credentials.  You will need to sign a new liability release form to register for your first class in the new system.  
2. New clients will be required to create a new account. 

Question: Why am I forced to create a password?
Answer: You need to create a password to manage your Blossom Account and join your classes. You will also be able to purchase class passes and enroll in workshops and events.

Question: Is there a tutorial that I can view to help me understand where to find what I need in this system? 
Answer: The new system is very intuitive and it's pretty easy to find what you need, but if you have any issues finding what you need, please send an email to [email protected].
​
Question: What will happen to my Lifetime Membership? Will I still get reduced prices for my classes?
Answer: Yes, all Lifetime Memberships are still valid and will be transferred to your Blossom Account on Wellness Living.

Question: What about my current class pass? Will there still be a Blossom class pass? 
Answer:

1. Yes, we will still have the same options of class bundles we had before: the 8-class pack and the Monthly Unlimited.
2. If you had an active pass before we switched systems, your pass has been transferred to your new account at Wellness Living. The expiration dates on all passes were extended an additional 14 days due to the 2020 Holiday closure.

​Question: How will I get my zoom link? 
​Answer: You will not need to receive a Zoom link. 
To join a class:

1. Log into your Blossom Account on Wellness Living via the website or mobile app
2. Click on ‘My Schedule’
3. Click on ‘Join Session’ or ‘Join’ on your mobile phone.  ​

Question: What is the difference between Classes and Events?​
Answer: 

• Classes refer to all our Yoga & Fitness Classes and Support/Discussion Groups that happen on a weekly basis, all year long.
• Events are classes and workshops that are scheduled for specific days.  A single class/workshop or a class with more than one session can qualify as an event.  You should register for these types of classes/workshops in advance.  If space is available the day of the event, you can still register, but you run the risk of the class being full. 

Registration Questions

Question: How do I register for classes in this new system? 
Answer: Classes, workshops and events are all available for purchase via the website and mobile app.  

Question: How do I buy a Class Pass?
Answer: You may purchase a Class Pass when you "book" a class.  

1. For a single drop-in class, you will purchase a"one-time visit" pass. 
2. 8 class pass and the monthly unlimited drop in passes are also still available for purchase.  
3. New Students are also eligible for the introductory offer.  

Question: Can I still register ahead of time to attend a class? Where can I do that?
Answer: Once you have created a Wellness Living account, you can book your classes through the website or mobile app.
​
Question: Drop-in classes used to allow us to register up to 7 days in advance.  Is that still possible and how far in advance of a class am I able to register? 
Answer:

• You can register up to 6 months in advance with the new system.
• Please ensure you cancel any drop-in classes you are unable to attend prior to the start time of the class.
• Blossom is unable to provide refunds for unattended classes.  Class credit will not be provided for missed classes.  
• Classes canceled prior to the class start date and time are eligible for class credit for future use.  

​
Question: What is your cancellation or refund policy and has it changed with this new system? 
Answer: Please read our cancellation policy here. It has not changed with the new system.

Question: Can I cancel myself or do I have to call Blossom?
Answer: If you need to cancel a class, group or workshop please email Blossom's Front Desk at [email protected] or call us: (650) 321-2326.

Question: I heard we don’t take PayPal anymore. What payment types can I use?  
Answer:
Online Payments
You can make payments online through credit card, direct bank draft and gift cards. 

In person
When in person purchases resume, in addition to the purchase options above we are able to accept cash, ApplePay, and GooglePay.  

Mobile Apps FAQs

Web App:

1.  Login to your account. 
2. Click on the tab ‘Book Now’.
3. Choose the type of event you’d like to book: Discussion & Support Groups, Yoga & Fitness Classes and others.
4. Select the date and time you’d like to join the event or class.
5. Choose to view all events and classes  in a day, a week or a month by clicking on different views.
6. Once you have chosen your event or class, click on the green button ‘Book Now’ right next it.
7.  If you have a Blossom Class Pass or Drop in Credit:confirm the details of you event and click on ‘Complete’ to finish registering for your class.  If you don’t have credits on your account, you will be able to make your payment now. 
8. Once the payment goes through, you will receive confirmation of your booking.
9. You can also check your bookings in your ‘My Schedule’ tab. 

Mobile App:

1. Download App to your phone.
2. Login into your account.
3. On the tab ‘Book Now’ (lower left): choose the type of event you’d like to book from the menu.
4. Choose the date and time you’d like to join the event or class and tap on the button ‘Book’.
5. If you have a Blossom Class Pass or Drop in Credit:confirm the details of you event and click on ‘Complete’ to finish registering for your class. 7- If you don’t have credits on your account, you will be able to make your payment now.
6. Once the payment goes through, you will receive confirmation of your booking.
7. You can also check your bookings in your ‘My Schedule’ tab.